Privacy & Cookie Policy
We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies when we act as a data controller, managing personal data for website visitors and service users. Essentially, we determine the purposes and methods for processing that data.
We use cookies on our website. If they aren’t strictly necessary for providing our services, we’ll ask for your consent to use them on your first visit.
Our website has privacy controls, allowing you to manage direct marketing preferences and limit how your information is shared.
How we use your personal data
In this section, we outline:
1. The general categories of personal data we may process.
2. The sources and specific categories of personal data we process that we did not obtain directly from you.
3. The purposes for processing your personal data.
4. The legal bases for processing your personal data.
Usage Data
We may process data about your use of our website and services (“usage data”). This includes information such as your IP address, geographical location, browser type, operating system, referral source, visit duration, page views, website navigation paths, and usage patterns. The source of this usage data is our analytics tracking system. We process this data to analyze how our website and services are used. The legal basis for processing is our legitimate interest in monitoring and improving our website and services.
Account Data
We may process your account data, which includes your name and email address. You provide this data directly to us. We process this data to operate our website, provide services, ensure security, maintain database backups, and communicate with you. The legal basis for processing is your consent.
Service Data
We may process personal data you provide while using our services (“service data”). This data is processed to operate our website, provide services, ensure security, maintain database backups, and communicate with you. The legal basis for this processing is the performance of a contract between us and/or taking steps, at your request, to enter into such a contract.
Enquiry Data
We may process data you provide when submitting an enquiry about our goods and/or services (“enquiry data”). This data is used to offer, market, and sell relevant goods and services to you. The legal basis for this processing is your consent.
Transaction Data
We may process information related to transactions, including purchases of goods and services, that you make with us or through our website (“transaction data”). This data may include your contact details and transaction details. We process this data to supply the goods and services purchased and to keep proper records of the transactions. The legal basis for this processing is the performance of a contract between us and/or taking steps, at your request, to enter into such a contract, as well as our legitimate interest in managing our website and business.
Notification Data
We may process data you provide when subscribing to our email notifications or newsletters (“notification data”). This data is used to send you relevant notifications or newsletters. The legal basis for this processing is your consent.
Correspondence Data
We may process information in or related to any communication you send to us (“correspondence data”). This data may include contact details. We process this data to communicate with you and keep records of the correspondence. The legal basis for this processing is our legitimate interest in properly managing our website, business, and communications with users.
Legal Claims Data
We may process any of your personal data necessary for establishing, exercising, or defending legal claims, whether in court, administrative, or out-of-court procedures. The legal basis for this processing is our legitimate interest in protecting and asserting our legal rights, your legal rights, and the legal rights of others.
Compliance with Legal Obligations
In addition to the specific purposes for processing mentioned above, we may also process your personal data where necessary to comply with legal obligations or to protect your vital interests or the vital interests of another person.
Note: Please do not provide any personal data about others unless we ask you to do so.
Providing your personal data to others
Disclosure to Group Companies
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
Disclosure to Suppliers and Subcontractors
We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for us to carry out the duties we are instructed to undertake, including the selling/or buying and/or letting/renting of property.
Disclosure to Payment Service Providers
Financial transactions relating to services may be handled by our payment services providers, Go Cardless. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at gocardless.co.uk
Disclosure to Selected Third-Party Suppliers
We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services outlined below for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.
Legal Obligations and Vital Interests
In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data.
Section 4 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Data Retention Period
We will retain your personal data as follows:
Names, addresses, telephone numbers, and email addresses will be retained until you inform us that you no longer wish for this data to be held.
Legal Obligations and Vital Interests
Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Security of personal data
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
Your rights
In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Principal Rights Under Data Protection Law
Your main rights under data protection law include:
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to object to processing
The right to data portability
The right to complain to a supervisory authority
The right to withdraw consent
Right to Access
You have the right to confirm as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
Right to Rectification
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
Right to Erasure
In certain circumstances, you may have the right to have your personal data erased without undue delay. This includes situations where:
The data is no longer necessary for the purposes it was collected or processed
You withdraw consent for consent-based processing
You object to processing under applicable data protection law
Processing is for direct marketing purposes
The data has been unlawfully processed
However, there are general exclusions to the right to erasure, including situations where processing is necessary for exercising the right to freedom of expression and information, compliance with a legal obligation, or the establishment, exercise, or defense of legal claims.
Right to Restrict Processing
In certain circumstances, you have the right to restrict the processing of your personal data. These circumstances include:
You contest the accuracy of the data
Processing is unlawful, but you oppose erasure
We no longer need the data for processing, but you require it for legal claims
You have objected to processing, pending verification of that objection
When processing is restricted on this basis, we may continue to store your data, but we will only process it with your consent, for legal claims, to protect the rights of another person, or for reasons of important public interest.
Right to Object to Processing
You have the right to object to our processing of your personal data on grounds related to your specific situation, but only if the legal basis for processing is:
A task carried out in the public interest or in the exercise of official authority
Our legitimate interests or those of a third party
If you object, we will stop processing your data unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for legal claims.
Right to Object to Direct Marketing
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
To the extent that the legal basis for our processing of your personal data is:
Consent, or the necessity of processing for the performance of a contract to which you are a party, or for taking steps at your request before entering into a contract, and if this processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply if it would adversely impact the rights and freedoms of others.
If you believe that our processing of your personal information violates data protection laws, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You can do this in the EU member state where you live, work, or where the alleged infringement occurred.
If our processing of your personal information is based on consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing conducted before the withdrawal.
You may exercise any of your rights regarding your personal data by providing us with written notice.
Third-party websites
Our website includes hyperlinks to, and details of, third-party websites such as Job Boards. We have no control over and are not responsible for the privacy policies and practices of third parties.
Personal data of children
Our website and services are targeted at persons over the age of 18. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
Analysis – we use cookies to help us to analyse the use and performance of our website and services.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
Google Analytics: We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
Google AdSense: We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
Melbourne: We use Melbourne to manage our web and database servers. You can view the privacy policy of this service provider at melbourne.co.uk
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647?hl=en (Chrome);
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
http://www.opera.com/help/tutorials/security/cookies/ (Opera);
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
https://support.apple.com/kb/PH21411 (Safari); and
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
